ABX Advisory

Intake Leak Audit

We review how inquiries arrive, how quickly your team responds, what happens after a missed call, and where follow-up breaks down.

Book Your Free Intake Leak Audit
  • Free audit
  • Works with your current tools
  • Clear first fix

Intake path review

Inquiry received
First response
Follow-up
Consultation

Illustrative process view

Intake Leak Audit

Four places good inquiries quietly fall apart.

We follow the full path—from the first inquiry to a bookable conversation—so you can see where the process breaks.

  1. 01

    Capture

    Are calls, forms, referrals, and campaign leads entering one visible path?

  2. 02

    Response

    How quickly does a family hear back—especially after hours?

  3. 03

    Follow Up

    Who owns the next message, and does it happen consistently?

  4. 04

    Convert

    Does the family reach a clear, bookable next conversation?

A clear leak map. A prioritized fix. A practical next step.

01

Current inquiry-path map

02

Response and follow-up leaks

03

Prioritized fixes

04

Recommended first workflow

05

Practical next step

Built around your current process

You already have inquiries. The question is how many reach a real conversation.

  1. 01

    New calls, forms, referrals, or paid leads are already coming in.

  2. 02

    Response and follow-up vary by shift, workload, or office hours.

  3. 03

    You want a practical improvement without replacing your current software.

A home-care intake coordinator responding to a family inquiry by phone and laptop

Three steps from your current process to a clear first fix.

Step 01

Show us how inquiries arrive.

Share the calls, forms, referrals, and campaign leads that start the current process.

Phone calls
Website forms
Referrals
Campaign leads

Step 02

Walk through what happens today.

Review first response, missed-call handling, follow-up ownership, and the path to a bookable conversation.

First response
Follow-up ownership
Next conversation

Step 03

Receive the leak map and recommendation.

See the leak map, prioritized recommendation, practical first workflow, and next step.

Leak Map

Practical First Workflow

Intake Leak Audit

Find out where your intake process is losing families.

The Intake Leak Audit shows where inquiries wait, where follow-up breaks, and which workflow to fix first.

A practical first conversation

  • How new inquiries reach your agency
  • What happens after a missed call or form
  • Where follow-up becomes inconsistent
  • Which workflow may be worth fixing first
Please keep client, patient, and clinical details out of the booking form.